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Frequently
Asked Questions
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| How do I search for
Documents? |
For Book and Page Searches:
Click in the BOOK box - Carefully enter Book #
Click in the PAGE box- Carefully enter Page #
Click on GET PAGE - To view documents
Click on the printer icon located at the top left of the displayed
document to print the document ( available with any Netscape
4.7 browser version)
For Name Searches:
You will find these abbreviations used:
H Grantor - Human Name Grantor
NH Grantor - Non-Human or Business Name
H Grantee - Human Grantee
NH Grantee - Non-Human or Business Name
Very Important!
(SHIFT 8) OR "*" IS THE WILDCARD KEY TO FINDING
ALL NAMES,
IF YOU DO NOT KNOW THE EXACT SPELLING.
For Example:
-- First Name --
J*
-- Last Name/Corporation --
Doe
The search above will return all entries with a last name
of Doe, and first name starting with J, such as Joe Doe, John
Doe, Jamie Doe, etc.
Click on the H Grantor or H Grantee button to perform the
search.
When the computer searches for a name in the index, the name
has to exactly match the index entry, unless you use the wildcard
"*". The wildcard can be used any number of times
in the search criteria.
For a Non-Human Name Search:
(Non-Human or Business / Corporate Name Search)
Make Sure the First Name Field is Blank. If something is there
- delete that Field. Click in the Last Name field and type
the business name (John Doe Auto Sales Inc.) Click on the
NH Grantor or NH Grantee button to perform the search. Remember
you can use the "*" here as well, such as "*Auto*"
for any company with the word "Auto" in its name,
such as "AAA Auto Sales" or "Cleveland Auto".
After obtaining your list of search results:
Use Scrolling arrows to view all index entries, then to view
the document either click on the name in the search results
or enter the book and page from the indexes and follow Book
& Page Search directions from above. To just see the grantors
and grantees, click on the X, to the left of the name in the
search results. The printer icon to the left to the X will
print the results.
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| I can search and
see results but cannot View the Document images? |
| You need to install the Java runtime
files as outlined below. |
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| How do I Install
the Java runtime files in order to view the Images? |
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This webpage functions more efficiently with Netscape Browser.
This is a free download and includes the required Java runtime.
Please make sure that you choose the Full or Custom installation;
the Typical installation doesn't include the Java runtime
files and you would have to do it all over again. Click
Here to download Netscape for free.
Most other web browsers will require a new version of the
Java Plug-In. It can be downloaded from: http://java.sun.com/j2se/1.4.2/download.html.
Please read the instructions below before installation.
It's always best to check and make sure that you don't already
have an older version of the Java Plug-In in your Control
Panel, and if so, you will need to uninstall it before continuing
from Control Panel, Add/Remove Programs. Go to http://java.sun.com/j2se/1.4.2/download.html,
click on the link to "Download J2SE JRE", choose
Accept and click on Continue, click on the second link under
Windows Platform (not the Offline version), choose "Open"
and go through the installation. Some computers may need to
re-start for all of the changes to take effect. The next time
you open up the Document Viewer page, if it asks you if you
want to download and install anything, click "Grant Always".
Since this is a newer version of the Java Plug-In, and a newer
version of the Viewer page, it will take a while to load the
first time, but should work quickly after it loads initially.
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| How do I Clear my
Internet & Java Cache(s)? |
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To do this in Internet Explorer 6.0, click on the Tools menu,
and choose Internet Options. When the dialog box comes up,
click on Delete Cookies, then Okay. Click on Delete Files,
then Okay. Click on Settings, and make sure it is set to check
for newer versions of the page on every visit to the page,
then click Okay. Click on Clear History, then Yes. To finish,
click on the Okay button at the bottom.
To do this in Netscape 7.0, click on the Edit menu, and choose
Preferences. Choose Navigator, History, and click on Clear
History. Choose Privacy & Security, Cookies, click on
Manage Stored Cookies, click on Remove all Cookies, and then
Okay. Choose Advance, Cache, and click on Clear Memory Cache,
and click on Clear Disk Cache.
To clear the Java Plug-In cache, go to Control Panel, and
double-click the Java Plug-In that you downloaded. Choose
the Cache tab, and click on Clear.
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| What does the "Out
of Memory" Error when Printing mean? |
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The "Out of Memory" error when printing deed / plat images
is caused by a lack of heap memory provided to the Java
Runtime Environment (JRE). These instructions will lead you
through increasing the heap size to enable you to print bigger
images and maps from the Register of Deeds website. To fix the
problem:
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Click Start -> Settings -> Control Panel
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Double click the Java Plug-In or Java icon
(looks like a coffee cup)
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Click the Advanced tab (Java Tab in newest
version)
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On the Advanced / Java tab select the JRE
version you have installed rather than the "Use Java Plug-In
Default" selection. If you do not do this the value you
enter may not be used at all. NOTE: If you have the newest
version the click the Java tab and then the small "View"
button. The Java Runtime Parameters box will be found on the
small screen that is displayed. You have to double-click
this box to enter the below value.
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In the Java Runtime Parameters box enter
"-Xmx256M".
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Click Ok / Apply and then close the window.
Once you close and re-start the internet
browser, you are now ready to print maps / deed
pages.
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| What does "Sorry,
that page is not available." mean? |
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Documents are scanned by the Register of Deeds office and
then loaded onto the website. When a page is not available,
it means that the document hasn't been scanned and/or loaded
yet. The "All Books" link on the viewing page will
show you what books are available on our web site.
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| Some Books/Pages
are missing from On-Line? |
| Documents are scanned by the Register
of Deeds office and then loaded onto the website. When a book
or page is not available, it means that the document hasn't
been scanned and/or loaded yet. The "All Books" link
on the viewing page will show you what books are available on
our web site. |
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| I cannot print the
On-Line Document? |
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Make sure the Advanced Properties of
your printer settings are correct. Click on Start -> Setting
-> Contral Panel -> Printers. Right click on your installed
printer and select Properties. Click on the Advanced Tab and
make sure the settings are as follows:
Our software is designed to print on
Laser printers with installed onboard memory. Some inkjet
printers will not print the document because of no memory
installed.
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